Returns and Refund Policy
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To request a refund, please email us on store@diggersrugby.co.za
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Additional non-returnable items:
– Gift cards
– Downloadable software products
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed to the banking details you supply.
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Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged on delivery. Our products have very specific care instructions and if they are not followed, reveal tell tale signs. If care instructions are not followed and products are damaged, they cannot be exchanged. If you need to exchange it for the same item, send us an email at store@diggersrugby.co.za and send your item to Diggers admin office. Item needs to be returned by the customer before it can be replaced.